Privacy Policy

1. Introduction

ok00 ("we", "us", or "our") is committed to protecting the privacy and personal data of all users who access our online casino and sports betting platform at ok00.app. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and the choices and rights available to you as a user based in Bangladesh or any other jurisdiction.

By registering an account or using any part of the ok00 platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. We encourage you to review this document periodically, as we may update it to reflect changes in our services or applicable legal requirements.

2. Information We Collect

When you use ok00, we may collect several categories of personal and non-personal data. The specific data collected depends on how you interact with our platform — whether you are browsing as a guest, registering an account, making a deposit, playing games, or contacting our support team.

• Identity Data: Full name, date of birth, username, gender, and nationality. This is required for account registration and identity verification (KYC) purposes.
• Contact Data: Email address, mobile phone number, and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi). This is used to reach you with account notifications, transaction confirmations, and support responses.
• Financial Data: Payment method identifiers such as your bKash, Nagad, Rocket, or Upay account references, transaction IDs, deposit and withdrawal history. We do not store full bank card numbers on our servers.
• Technical Data: IP address, browser type and version, operating system, device identifiers, time zone (Bangladesh Standard Time, UTC+6), and session data such as pages visited, click patterns, and time spent on games.
• Communications Data: Records of any correspondence you send to our support team, including chat logs, emails, and feedback submissions, to help us resolve disputes and improve service quality.

3. How We Use Your Information

ok00 uses the personal data we collect strictly for legitimate operational and legal purposes. We do not sell your personal data to third parties under any circumstances. The primary purposes for which we process your information include:

• Account creation, verification, and ongoing account management, including compliance with age restriction requirements (21+ only).
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels.
• Providing access to our casino games, cricket betting markets, slots, live dealer tables, and crash games, and maintaining game fairness and RNG integrity.
• Fraud prevention, anti-money laundering (AML) screening, responsible gaming monitoring, and detecting any activity that may indicate a player is at risk.
• Sending promotional communications, bonus offers, and platform updates — only where you have provided explicit consent to receive such communications. You may opt out at any time.

4. Cookies and Tracking Technologies

ok00 uses cookies, web beacons, and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse how users navigate the platform. Cookies are small text files stored on your device that help us maintain session continuity, prevent duplicate logins, and understand aggregate traffic patterns.

You may configure your browser to refuse all cookies or to indicate when a cookie is being set. However, please note that disabling cookies may limit the functionality of certain parts of the ok00 platform — for example, you may be unable to stay logged in across browsing sessions. We do not use cookies to collect sensitive financial data or passwords.

5. Sharing Your Information

We do not sell, rent, or trade your personal data with any third party for marketing purposes. We may share your data in limited, controlled circumstances only, as follows:

• Payment processors and financial partners (such as bKash, Nagad, Rocket, and banking partners) solely to facilitate your deposit and withdrawal transactions.
• Identity verification and KYC service providers who assist us in confirming user identity and preventing fraud in compliance with responsible gaming obligations.
• Technology and platform providers, including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who supply the gaming content you access through ok00. These providers may collect anonymous session data in accordance with their own privacy policies.
• Regulatory bodies or law enforcement authorities, where we are legally required to disclose information in response to a lawful request, court order, or to protect the rights, property, or safety of ok00, its users, or the general public.

6. Data Security

ok00 employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and our servers, firewalls, restricted internal access controls, and regular security reviews. Sensitive data fields such as passwords are stored in hashed format and are never stored in plain text.

While we take every reasonable precaution to safeguard your data, no system is entirely immune to risk. We urge all ok00 users to choose strong, unique passwords for their accounts, enable any available two-factor authentication, and to contact our support team immediately if they suspect unauthorised access. All support communications can be directed to [email protected].

7. Your Rights as a User

ok00 respects your rights over the personal data we hold about you. Depending on your circumstances, you may be entitled to exercise the following rights by contacting our support team:

• Right of Access — request a copy of the personal data we hold about you and information about how it is processed.
• Right to Rectification — request that inaccurate or incomplete personal data held by us be corrected or completed without undue delay.
• Right to Erasure — in certain circumstances, request that we delete personal data we hold about you, subject to our obligations to retain data for fraud prevention, AML compliance, and dispute resolution.
• Right to Withdraw Consent — where our processing of your data is based on your prior consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8. Data Retention

ok00 retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Account information is retained for the duration of your active membership and for a period thereafter as required by financial regulations and responsible gaming obligations. After an account is closed or deactivated, we may retain certain records — including transaction history and KYC documentation — for the legally mandated retention period.

Anonymous, aggregated data from which individual users cannot be identified may be retained indefinitely for analytical and product development purposes.

9. Children and Age Restriction

ok00 is strictly an adults-only platform. Use of our services is permitted only for individuals who are 21 years of age or older. We do not knowingly collect or process personal data from persons under 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such data. We employ age-verification measures as part of our KYC process to prevent underage access, in line with our commitment to responsible gaming across Bangladesh.

10. Changes to This Privacy Policy

ok00 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, technology, legal obligations, or best practices. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of ok00 after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your data.